Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Made-to-order, custom-cut, or large wholesale orders may take longer; we confirm the lead time in writing.

Shipping Carriers

We ship worldwide via insured express couriers including DHL, FedEx, and UPS. All shipments are fully insured and require a signature on delivery.

Delivery Times

• Asia: 3–7 business days
• North America & Europe: 5–10 business days
• Other regions: 7–14 business days

Shipping Costs

Shipping costs are calculated at checkout based on destination and order value. For wholesale orders above an agreed threshold, shipping may be included — contact us before ordering.

Tracking & Insurance

You receive a tracking number once your order ships. Every parcel is insured to its full declared value.

Customs & Duties

Import duties, taxes, and customs fees are the responsibility of the buyer unless otherwise agreed. Confirm your local import requirements before ordering.

Delays & Damages

If a shipment is delayed, lost, or arrives damaged, contact sales@icesnowgems.com within 48 hours of delivery so we can file a claim and resolve it promptly.