Return Window

Standard stock items may be returned within 14 days of delivery. To start a return, email sales@icesnowgems.com with your order number and the reason for return.

Condition of Returned Items

Items must be unused, in original condition and packaging, with any certificates intact. Items that have been set, modified, engraved, or handled improperly cannot be returned.

Non-Returnable Items

• Custom-cut or made-to-order stones
• Personalized or engraved items
• Items from a finalized wholesale agreement

Refunds

Once your return is received and inspected, approved refunds are issued to the original payment method within 7 business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund, including return shipping.