Legal

Terms & Conditions

1. Acceptance of Terms

By accessing and using icesnowgems.com and placing an order with IceSnow Lab Gems, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Product Information

All lab-grown diamonds and gemstones listed on our website are described to the best of our knowledge. Colors, clarity grades, and measurements are approximate. Final specifications may vary slightly due to natural inclusions and custom cutting. All stones come with relevant certificates (GIA / IGI / GRC) where applicable.

3. Orders & MOQ

Minimum Order Quantity (MOQ) applies to wholesale orders. Small trial orders are available for new partners. All orders are subject to stock availability and written confirmation. Custom cutting and calibrated sizing require additional lead time.

4. Pricing & Payment

Prices are quoted in USD unless otherwise stated. We accept PayPal Business, bank transfer (T/T), and other B2B secure payment methods. Wholesale pricing is tiered based on order quantity and long-term cooperation. Full payment is required before shipment unless otherwise agreed.

5. Shipping & Delivery

We ship worldwide via insured express (DHL / FedEx / UPS). Delivery times typically range from 3 to 7 business days. Shipping costs and insurance are calculated at checkout. Risk of loss transfers to the buyer upon dispatch.

6. Returns & Disputes

Claims for damaged or incorrect items must be reported within 7 days of receipt with photographic evidence. Custom-cut stones are non-refundable. Quality disputes are resolved based on certificate grading and our agreed standards.

7. Intellectual Property

All content on this website, including images, text, and branding, is the property of IceSnow Lab Gems and may not be reproduced without written permission.

8. Limitation of Liability

IceSnow Lab Gems shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the original order.

9. Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of China. Any disputes shall be resolved through amicable negotiation or, failing that, through arbitration in Guangzhou.

Last updated: September 2026