Frequently Asked Questions
Answers for our B2B wholesale clients.
01 Products & Certification
Q1: Are your gemstones certified?
Yes. All of our lab-grown gemstones are professionally graded and certificated. Each stone comes with official specification details including color, clarity, cut and dimension data.
Q3: Can I get custom cut and custom size stones?
Yes. We provide full custom cutting service, including calibrated sizes, special shapes, customized proportion and polished finishing.
Q7: Can I request real stone videos before ordering?
Absolutely. We provide real shooting videos, fire display videos and detailed inspection photos for every wholesale inquiry.
02 Orders & Pricing
Q2: What is your MOQ?
We support flexible MOQ for different gemstone categories. Small trial orders are welcome for new business partners.
Q4: Do you provide wholesale discount for bulk orders?
Yes. We offer tiered wholesale pricing based on order quantity and long-term cooperation.
Q8: Do you support long-term factory supply cooperation?
Yes. We serve many jewelry factories and brands with stable monthly output and consistent quality standards.
03 Payment & Shipping
Q5: What payment methods do you accept?
We accept PayPal business payment, bank transfer and other B2B secure payment methods for wholesale orders.
Q6: Do you ship worldwide?
Yes. We provide insured global shipping with full tracking and safe gemstone packaging.
Ask us anything
Send us your question and our wholesale team replies within 24 hours.
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